1. 5
    Jan

    Usability

    In my work I get to configure email on quite a few different smart phones. I think being an Apple girl has spoiled me some. With the simplest of direction (touch, swipe and pinch) I was able to pick up my first generation iPhone and navigate and figure out everything I needed. In the past 4 years smart phones for my clients have been on the rise. Half of them have iPhones which is easy- plug in, type a tiny bit of info, click, click, click, sync, and done. Even setting up email on one without syncing is easy enough and not difficult to figure out- Settings-> Mail, Contacts, Calendars.

    When I get the Help Desk email requesting that I set up their email on a BlackBerry or Android based phone the anxiety level rises. Why, you ask? They are all different. You can have 4 different BlackBerries that look similar but you start navigating and the place I went last time isn’t there on this one. Why? Why move these items around? Some you go to settings. Some you go to the mail app itself. Some you go to some odd Verizon app that they have to pay extra for. I blame the carriers, but more than that I blame the sellout manufacturers for allowing the carriers to do this to their phones. I would think companies like Google would want their consumers to have a positive experience on their operating system regardless of carrier. You could essentially have two people with the “same” Android phone on two carriers having entirely different experiences. You see, when someone with an iPhone 4 hates it I know that regardless if they are AT&T or abroad that we have the same iPhone 4- and that there’s just something wrong with them ;-) 

avatar_96
I thought I was an artist, but really I'm more a geek. Occasionally, I need to embrace the artistic side of me. Welcome to Marilyn's Geek Craft. I embrace all art that is tech related, or just created by a tech ;)
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